FAQ's

🛫Shipping & Delivery

How long does shipping take? Orders are typically processed within 1–2 business days. Delivery times and fees vary depending on the destination , while express options maybe available at checkout.
Do you offer international shipping? Yes, we ship worldwide. Delivery times and fees vary depending on the destination.
How can I track my order? Once your order ships, you’ll receive a tracking number on certain products via email. You can also track your order through your account dashboard.

What is your return policy? We accept returns within 30 days of delivery for unused items in original packaging. Sale items are final.
How do I initiate a return or exchange? Visit our Returns Center or contact support with your order number. We’ll guide you through the process.
Are there any items that cannot be returned? Personalized, final sale, and hygiene-related items (e.g., earrings, skincare) are non-returnable.

What payment methods do you accept? We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Shopify Pay.
Can I modify or cancel my order after placing it? Orders can be modified or canceled within 1 hour of purchase. Contact support immediately for assistance.
Why was my payment declined? Payment may be declined due to insufficient funds, incorrect billing info, or bank restrictions. Try another method or contact your bank.

Are your products ethically sourced? Yes, we partner with suppliers who meet ethical labor and sustainability standards.
Do you restock sold-out items? Popular items are restocked regularly. Sign up for restock alerts on the product page.

How can I contact customer service? You can reach us via email at support@LuxGuds.com or through our Contact Us page.
What are your support hours? Our team is available Monday to Friday, 9 AM – 5 PM (AEST).
Do you offer live chat support? Not right now, contact support for assistance.